As the 2nd largest video programming solution provider in the nation, Sports Direct | DLM Media is positioned to meet any of your needs. Our team of elite technicians, analysts, engineers and customer service representatives have a combined experience of more than 100 years in the business. Our work matters to us. If you give us a chance to show it first hand, your experience will save you money while putting a smile on your face.
CUSTOMER EXPERIENCE
The Customer Experience: Our service methodology is to apply our vast knowledge in the entertainment space to your specific situation. Our solutional approach to customer service is the key to our Customer Experience.
And why is this approach part of our methodology?
Our CEO has instilled this methodology is each of us.
Additionally, it rewards us emotionally with feelings of partnership, connectivity and greater satisfaction.
In turn, it also rewards us with client retention that eclipses 98%, year over year.
Simply stated, the Customer Experience is chiefly important and we have built a gold standard around this methodology.
OUR MISSION
Our Mission is to put our customers at the center of our enterprise solutions.
We do that with simplified details, high quality conversations and compelling savings.
VISION STATEMENT
Sports Direct | DLM Media’s vision is to be a leader in the television market by providing the highest level of solutions, services and customer satisfaction to our clients. With our cutting edge technology, we will become the largest provider in the nation by 2024.